Customer Success Manager
Company:
CloudSuite Lanka
Location: Colombo 03, Sri Lanka
Type: Full-Time
Job Description
Own relationships with our top 50 SaaS customers and ensure they renew.
Responsibilities:
- Onboard new customers
- Conduct regular check-ins
- Identify upsell opportunities
- Handle escalations
- Track NPS and retention metrics
Requirements:
- 3+ years customer success or account management
- Excellent English communication
- Comfortable with software tools
- Proactive and empathetic
Saved jobs stay on this device — no login needed.