Customer Support Specialist (Remote, Chat based)

Job Description

Chat Core Solutions is hiring Customer Support Specialists to answer customer chat conversations on behalf of the businesses we support. This is a fully remote, chat-based, full-time role open worldwide. You will work inside client chat, help desk and CRM tools, follow their playbooks, and keep every conversation accurately recorded.
Responsibilities: answer customer chats in clear, friendly written English; handle more than one chat at a time while keeping answers accurate; follow client playbooks, policies and brand voice; log, tag and escalate conversations correctly in CRM and help desk tools; take part in training, quality reviews and coaching.
Requirements: strong written English; fast, accurate typing; familiarity with CRM or help desk software, or the ability to learn it quickly; flexibility to work scheduled shifts, which may include evenings, weekends or holidays.
Workspace requirements: a reliable laptop, stable electricity and a stable internet connection are mandatory. A trial period may be offered, depending on interview results.
How to apply: email your CV to apply@chatcoresol.com with the subject "Customer Support Specialist" and mention the shifts you can work.